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Business coach Andy Bourne on how clubs can deliver great customer service
HCM issue 1 2017
Aura Leisure group has claimed two awards at the 2006 O2 Ability awards held at Dublin Castle.
news •
20 Feb 2006
Christchurch-based uniform and branded merchandise
supplier Taylor Made Designs (TMD) supplies uniforms to
leisure management companies all over the UK and is widely
regarded as a market leader in the sector.
product innovation •
15 Jul 2014
Esporta has launched a nationwide mystery member campaign to improve customer service and retention.
news •
04 Feb 2004
More than 1,600 fitness professionals - including current Register of Exercise Professionals (REPs) members, past members and non-members - have taken part in a survey designed to evaluate the services the Register offers.
news •
15 Apr 2009
Research companies Leisure-net and The Retention People (TRP) have joined forces to launch a new customer service survey for the health and fitness sector.
news •
04 Aug 2010
Dustin Grosz has been confirmed as the new president and chief operating officer of fitness equipment supplier Star Trac with immediate effect.
news •
16 Mar 2011
Gladstone plc, provider of software solutions and services to the Health and Leisure markets, has released key upgrades to its flagship Plus2 membership relationship management (MRM) solution.
product innovation •
25 Feb 2009
Whether going to the spa or gym, customers need to know that their belongings are secure –
and, following the pandemic, the more contactless the process, the better.
product innovation •
24 Oct 2022
The new National Occupational Standards for Leisure Management at Level 3 have now been approved.
news •
04 Oct 2005
Vivafit LLC is establishing an EMS Personal
Training Studio franchise, www.Personal20.com.
product innovation •
24 Mar 2016
Crystal Palace-based London Leisure College (LLC) has been named the Centre of Excellence in Leisure Operations for London by the National Skills Academy for Sport and Active Leisure (NSA).
news •
19 Mar 2009
Basildon Council has announced that the operators of a multi-million pound sports complex due to open in April will have to meet a number of performance targets.
news •
25 Feb 2011
The International Health, Racquet & Sportsclub Association (IHRSA) has announced that Jarod Cogswell, general manager of ClubSport Oregon, has been awarded the first John McCarthy Institute Merit Scholarship.
news •
19 Sep 2006
South Suffolk Leisure Trusts (SSL) has introduced a new personal development programme designed to improve the people skills of its staff.
news •
06 Apr 2009
The Club Sportif Health Club in Wilmslow, Cheshire, is the latest facility to join the expanding énergie Fitness Clubs chain.
news •
05 Jul 2005
People living in and around Ingleby Barwick in Stockton-on-Tees are being invited to give
their opinions on a multi-million pound leisure centre, library and customer service point.
news •
25 Aug 2016
Finalists announced for Flame Awards 2016
news •
27 Apr 2016
Sam Kenward has continued his rise through the ranks of Lifetime Training to be
appointed head of commercial training for fitness.
news •
04 Jan 2016
Gym and health club operators need to engage with their members and focus on customer service to
help them retain numbers.
news •
17 Aug 2017
SkillsActive - sector skills council for active leisure, learning and wellbeing - has been handed more than £500,000 in a bid to help meet skills gaps in the playwork and fitness sectors.
news •
25 Jul 2011
Health Club Management has helped to officially launch a new set of annual awards designed to help health clubs promote themselves locally.
news •
04 Oct 2010
SATS, the full-service gym chain in the Nordic countries with 280,000 members and more than 110 clubs,
is continuing to invest in growth across its estate.
news •
08 Jun 2012
Work is underway on tennis, BMX and skating facilities at Billingham’s John
Whitehead Park, Durham, UK.
news •
08 Jan 2013
Legend Club Management Systems has been
chosen by Halo Leisure to provide a
comprehensive leisure management solution
over its eight sites across Herefordshire.
product innovation •
12 May 2011
Construction work has officially begun on the new £10m Ingleby Barwick Leisure Centre in
Stockton-on-Tees.
news •
15 Feb 2018
The shortlist for the first ever Members' Choice Health Club Awards has been announced.
news •
11 Jul 2011
The London Development Agency (LDA) has promised the Register of Exercise Professionals (REPs) a grant of £160,000 to produce an 18-month training programme for exercise professionals working in hotels in Greater London.
news •
01 Mar 2005
Leisure industry mystery shopping and research specialist Proinsight has recruited Oliver
Matthews to help drive the business forward as director of operations.
news •
06 May 2015
Haltemprice Leisure Centre, in Anlaby, Yorkshire, has been given the go ahead to
expand, providing a number of local services under one roof including a doctor’s
surgery and fitness facilities.
news •
19 Dec 2012
Latest News
The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover ...
Latest News
There is speculation that Basic Fit will sell the five Spanish Holmes Place clubs it ...
Latest News
While British adults are the most active they’ve been in a decade, health inequalities remain ...
Latest News
Kerzner International has signed deals to operate two new Siro recovery hotels in Mexico and ...
Latest News
Nuffield Health’s fourth annual survey, the Healthier Nation Index, has found people moved slightly more ...
Latest News
Short-term incentives to exercise, such as using daily reminders, rewards or games, can lead to ...
Latest News
With the launch of its 49th John Reed, RSG Group is looking for more opportunities ...
Latest News
PureGym saw revenues rise by 15 per cent in 2023, with the company announcing plans ...
HCM promotional features
Sponsored
“InBody logged an amazing 100,000 scans in January 2024 alone”
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal
trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
Sponsored
University of Sheffield Sport has opened the doors of its flagship
Goodwin Sports Centre following a major refurbishment
HCM promotional features
Sponsored
GymNation is pioneering the future of
fitness with software specialist Perfect
Gym providing a scalable tech platform
to power and sustain its growth
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride
data to life to engage and delight members
HCM magazine
Industry suppliers are responding to the exponential increase in
consumer demand for strength training with a raft of new and
innovative launches and concepts, as Steph Eaves reports
HCM magazine
HCM People
Dr Jonathan Leary
Founder, Remedy Place“It was as though the whole world woke up at the same time”
HCM magazine
Imposter syndrome about a promotion taught the
CEO of SATS that behaving authentically is the most
important part of leadership. He talks to Kath Hudson
HCM magazine
New research has found BMI to be a highly inaccurate measure of childhood obesity, leading current thinking and policy based on it into question
HCM magazine
Fuel the debate about issues across the industry and share your ideas and experiences. We’d love to hear from you.
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Current vacancies
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Luton, United Kingdom
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Featured supplier news
As one of the most energy-intensive industries in the UK, leisure facilities face a critical
challenge in balancing net zero goals, funding and increased costs.
Featured supplier news
Experience the pinnacle of fitness and luxury at the premier industry event, Sibec EMEA, set
against the breathtaking backdrop of the Fairmont Monte Carlo this Autumn.
Company profiles
Study Active is a UK leading provider of health & fitness qualifications including Gym Instructing ...
Company profiles
The TVS Group supply and install sports and fitness flooring to a wide range of ...
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Property & Tenders
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China Import & Export Fair Complex, Guangzhou, China
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